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How wireless carriers can continue to jack our wallet

AT&T. Verizon. T-Mobile. MetroPCS. Sprint. If you live in the U.S., chances are you’re with one of these wireless carriers, or use a more affordable prepaid service. Cricket uses its own towers, but also has agreements with multiple carriers, Simple Mobile, Solavei, Straight Talk use T-Mobile, and Virgin Mobile, Boost Mobile, use Sprint’s network.

No matter how you dice it, you’re connected to a major carrier in some way. Yesterday, The Verge reported on AT&T adding an “administrative fee” to postpaid users’ monthly bills. Coming in at 61 cents or a total of $7.32 per year, the fee doesn’t sound like a lot. However, when you multiply that by over 70 million customers, you’re looking at upwards of $350 million in extra revenue for 2013 alone.

AT&T claims the fee is there to “help cover certain expenses, such as interconnection and cell site rents and maintenance.” Unfortunately, their net profit of $3.7 billion in Q1 2013, wasn’t enough to help cover such expenses. This news reminds me of what American Airlines did in the 1980s. Wanting to cut costs, they found that by removing one olive from each first class salad, saved them $40,000 per year. In comparison, AT&T is not removing any olives. In fact, the salad is exactly the same. But as time goes on, the salad gets more and more bitter.

You see, we’ve got a serious greed problem with major carriers.

It’s easy to nail AT&T on a cross, but questionable fees, and “better” data share plans, are not exclusive to just them. After all, most carriers offer about the same shit, just in a different paper bag. As a fan of Sprint, I question when they’ll go full draconian, sucking the life force from every last entity.

In any society, you’ll have people, and companies, seeking more influence and power in not-so-honorable ways. Most blame that natural desire when they should be looking at something else: the people that allow it. As individuals who live in a country that, for the most part, allows us freedom of speech and choice, we sure sit back and just take it.

Maybe it’s because we have busy lives. Maybe it’s because we have more important things to worry about. Maybe it’s because fighting back just seems like too much work.

Whatever the reason, we allow wireless carriers like AT&T to continue to jack our wallet. We willingly open it up, accepting any changes like it’s just another beautiful day in the neighborhood. As author and food activist Michael Pollan says, “you vote with your fork 3 times per day”. Likewise, you vote with your wallet. Now, leaving a carrier for another goes back to the “different paper bag” example. Statements can, and are often made that way, but with how interconnected wireless carriers are, you’ll either be helping them directly or indirectly.

If you feel you’ve been screwed over as a customer, by all means switch to another provider, but be vocal either way.

Stop sitting idly, complaining on social networks about how the service sucks, or how such and such fees are ridiculous. Granted, making your voice heard on various online platforms is great, but 98% of companies could care less what you have to say through such avenues. Start voicing your concerns directly and consistently. Make phone calls. Contact executives. Don’t be an irate mouth breather. Be calm, respectful, and demonstrate your value such as “I’ve been a customer for X years and have spent over X dollars with carrier X”.

Some may argue that companies with millions of customers could care less about losing a few customers here and there, but when you have thousands upon thousands consistently voicing concerns in such a direct manner, most companies start listening. Our rabid need of data isn’t going to change anytime soon. In fact, with tablets alone, mobile data use is expected to increase 800% by 2017.

We have the power to create change in any area or industry, especially with wireless carriers. We just have to be more proactive about it.

Why I Left The Social Media Industry

Throughout our lives, we are faced with tough decisions. Last month, I announced that I was no longer offering social media services after working in the industry full-time since January 2010. Unfortunately, very few people saw that announcement. Since then, several people have contacted me, mostly people I’ve known online for years, asking what happened.

After all, the direction of the blog has changed to being about tech in general instead of social media, and I’m now labeled as a “Writer” instead of “Social Media Specialist”. So, I decided to fire up the trusty webcam and lay everything out to dry. There are a few f-bombs, so you’ve been warned.

“Are you paralyzed with fear? That’s a good sign. Fear is good. Like self-doubt, fear is an indicator. Fear tells us what we have to do. Remember one rule of thumb: the more scared we are of a work or calling, the more sure we can be that we have to do it.” Steven Pressfield

Review: Google Play Music All Access

There are no shortage of music streaming services out there. With apps like Spotify, Rdio, Slacker Radio, and Pandora, there’s something for everyone. Now, Google has thrown its hat into the streaming game with the launch of All Access. Part of Google Play Music, for $9.99 per month, you can get access to millions of tracks, while still accessing your personal music collection.

After spending several days with All Access, I’ve found several pros and cons. Will this be the Spotify killer that helps Google dominate in yet another area? Watch the video below to find out.

Update: iOS users can grab the unofficial gMusic app to use All Access.

How Google Now web integration could be epic

Calling Google Now impressive would be an understatement. Of course, some prefer the word “creepy” in regards to its eerily accurate ability to predict what information you need. When Now was first rumored, then called “Project Majel”, the odds seemed to be stacked against Google. Siri had already launched on iOS eight months before Now was officially unveiled at I/O 2012.

While many of us were questioning Google’s ability to pull off a similar feature, they pulled it off to much success, even having their iOS app remain in the top 100 free apps. For many months, Now integration on the web was talked about. Finally, on May 15 during the I/O 2013 keynote, news was made official.

With Google expanding well beyond search, the possibilities for Now on the web are (almost) endless. Utilizing a Google Now Chrome extension, users could have a wealth of functionality at the sound of their voice, no matter what tab they’re currently in.

I don’t know if Google has such an extension planned, but if they did, here is a small list of commands/integration that I think would be pretty epic to see:

Google Play Music

Okay Google, skip song/pause song/shuffle songs/repeat song(s)/listen to playlist [playlist name]/start radio/

Google Voice

Okay Google, call [person's name]/send text to [person's name] [your message]/listen to new voicemail/

Gmail

Okay Google, compose email to [person's name]/show new email/reply to email with [your message]/

Hangouts (replaces Google Talk)

Okay Google, start hangout [video/chat] with [person or person's names]/read most recent hangout message/send new hangout message to [person or person's name] [your message]

What commands or integration would you like to see, or do you see yourself not using Now at all?

Walkthrough: Getting acquainted with the new Google+

Every major platform goes through changes, and in the case of Google+, it’s evolved drastically. In December 2012, Google introduced a brand spankin’ new mobile design that was gorgeous to say the least. Now, almost six months later, they’ve felt the web deserves the same treatment.

Even if you’re an active Google+ user, the redesign is quite the departure from the layout of past. However, change is a good thing. In the video below, I walkthrough the new design, what’s new, how to get where you wanna go, and the Google Talk replacement called “Hangouts”.

What do you think about the new Google+ design?

Update: You’ll also be able to send and receive SMS messages via Hangouts.

How to get your content on Flipboard and Google Currents

Since the beginning of content delivery systems dating back to the newspaper, the basic underlying principle has remained the same: How do I get my content in front of as many people as possible?

With the internet picking up steam the last several decades, content has taken a new role in the form of ones and zeroes. We now consume content from blogs and websites not just on our desktops or laptops, but also from our phones and tablets.

Apps such as Flipboard and Google Currents provide an easy, visually appealing way to consume your favorite content. However, at least with Flipboard, recently only a select few could have their content featured proudly. As we’ve seen with doing well on social media, it’s all about being where your audience is. That, and making it super easy to consume your content wherever they may be.

With Flipboard having over 50 million users as of March 2013, and Google Currents not too far behind, they’re not your typical run-of-the-mill content aggregators. In the video below, I show you how to add your content to both platforms in a few simple steps. Where do you consume content the most?

Links:

Flipboard Editor

Flip It Bookmarklet

Google Currents Producer

How truly valuable are LinkedIn Endorsements?

Back in September 2012, LinkedIn announced Endorsements, a new feature that sits alongside Recommendations. Since then, over 1 billion Endorsements have been sent, helping profile viewers to understand what exactly someone specializes in. While it is a great feature overall, there are some downsides.

Take this group entry on LinkedIn for example:

“I’ve got complete strangers who I have never met, who know nothing about me, making endorsements on my profile and asking me for endorsements. What is this? These are not meaningful, like recommendations that have substantive comments and are almost always written by or for someone you know and have worked with. What value are endorsements? Is there now a race, as seems to be occuring [sic] with some people, to collect as many endorsements as possible?”

Those are good questions, and in the video below, we get down to the answer. What’s been your experience with Endorsements?

Facebook Home Review: The Ultimate Mobile Experience?

Facebook Home launched on select Android devices April 12, and offers a very different experience from the mobile app. Facebook claims it’s their best mobile experience ever, but is it truly? As of April 15, Home has an average rating of less than 2.5 stars on Google Play which seemingly answers the question.

However, most reviewers are mistaking Facebook Home for a regular app when it’s actually something quite different. In the video below, I walkthrough the UI, bust some misconceptions, show off an awesome feature called Chat Heads, and share my findings…

Download Facebook Home

Do You Have Swag?

Every so often, an amazing opportunity comes your way. Since 2005, I’ve been heavily invested in social media. In 2010, I ventured full-time as a consultant and manager of accounts. A couple months ago, I was contacted by Swag International.

Chances are, you’ve heard of the word “Swag” and may have even seen some of their t-shirts like this one available at Walmart.

They’re looking to expand their online presence and connect with a younger audience that connects with their message of having fun and looking good doing it. Well, without further announcement, I am now the Head of Social for Swag International.

There’s a good reason why I haven’t posted anything here in the past week. We’ve been talking back and forth, discussing strategies, initiatives, and working out further details. As far as what will happen with my current services and posting on this blog, it’ll have to be put on the back burner. Having such a big role in furthering Swag will take up a ton of time and my posting will go down considerably.

Everyone on this planet has Swag. It’s your style, it’s your presence, it’s how you present yourself. Do you have it? Thank you for your support over the years and here’s to a bright future for the both of us!

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Actually, I’m not really the head of social for some organization who’s founded on some word that is misused in an effort to look and be cool when they’re really not. April Fool’s!

In fact, I have an even bigger announcement to make. This just seemed like a better, more humorous way to go about it. A lot of things have changed over the past year. While my love for helping others with social media is still there, I’ve pursued writing about technology for various websites.

Writing has always been my first passion and over this past year, I’ve started to replace my social media income with my writing income. Some may say, “You can always do both”, but to be completely honest, I’m having much more fun writing. The bureaucracy and amount of bullshit in the social media industry has turned me off quite a bit, but that’s far from the only one reason nor is an excuse.

I’ve thought about this for many months now and have procrastinated making any real decisions. Hell, I’ve invested my entire life into social media for eight years, three years as a full-time business. However, things change and people change.

From this point forward, I will no longer offer any social media related services.

I will however continue to ocassionaly write about social media here and thoughts have been brewing about writing a book. There’s no guarantee a book will ever happen, and if it does, it’ll be completely independent and not backed by traditional publishers. But there are some ideas that have been appealing to me so we’ll see.

If we’re already connected on social media, nothing will change. I’ll still be posting great articles, discussions, photos of my stupid dogs, you know, the usual.

Please don’t hesitate to reach out if you have any questions and will hopefully see you around the blog or wherever we follow one another online!

Why The Death Of Google Reader Is Great For Blogs

Google announced that Reader will shut down July 1 and many who use the service religiously, did a pretty good job freaking out. For many of us in the tech industry and others who just want to follow all the blogs they read, RSS readers offer a nice solution. It almost seems that Reader was the only service in existence to offer such a solution, but alternatives like Feedly exist (and is even better).

While it is sad to see Reader go by the wayside, there is some good news. In fact, it’s a good wake up call for blog owners who’ve relied off of the RSS subscription model for years and years. Listen to the short audio below to learn why the death of Google Reader is actually a good thing…